Hi Everyone! I bought domain from shopify. There was some error while doing it - but it took money from paypal and this domain is now unavailable. But i can’t see this in my store domain “list”. What to do now? Thanks a lot.

Hi, @lillepott ! My name is Lilith, I’m on the Social Care team at Shopify. Sounds like there may have been a delay in the payment coming from PayPal or perhaps the domain took a few mins to set up in your admin. Can you try to clear your cache and check your domains section again? If you still …

I’m glad to hear you’ve got the domain in your admin. Let me know if you’ve got any trouble with any other set up with it, more than happy to help!

Hi Lilith, I had a bit the same problem. I bought a domain name but there was an error while doing it. On my billing section it says “refunded” and my domain is not available anymore… Could you please help me ? Thanks

@SalomeNZ it sounds like there could be a payment issue there if it was refunded. There could be other reasons like verifying domain setups and things of that nature that can also cause this. To be 100% sure and help you out, we’ll need to access your account in order to resolve this issue. While w…

Hi lilith, I purchased a domain yesterday and it has not shown up anyway. i paid directly through shopify and when i search up that domain it does say it is taken but i still yet to see it in my domain list

Why can't I see the domain I purchased in my store list?

Technical Q&A

lillepott July 6, 2020, 8:53am 3

Hi,

2 days later - it showed up! Thanks a lot.

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Why can't I see the domain I purchased in my store list?

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