Hello all, I am new to shopify, today I launched my shop but it is a bit messy, I need to sort my items by categories but I don’t have a navigation bar under online store icon. What do I do?

Hi, @Alona1 . Thank you for all of that context! Based on the information and screenshots you shared it looks like you may be on the Shopify Starter plan. The settings you’ve described and shown are the settings you would have if you were using the Starter plan rather than the Basic plan. You can d…

Hi, @Alona1 . I’m happy to look into this with you! I just have a few questions to make sure I give you helpful advice going forward. If you have any screenshots or examples of what your store or Shopify admin looks like this can help as well. Which theme are you currently using? Which subscriptio…

Hi Erin, Thank you very much for the prompt reply. I never had navigation bar, I don’t what theme I am using but currently I have basic account, I think that is the reason I have limited access. I have attached screenshot of my shop

[Untitled11.jpg] [Untitled1.png]

I am having the same problem with my shop that my husband and I just started. We are also on the basic plan and ours looks just like that. I am beyond frustrated at this point. I cannot find any helpful info. I guarantee they want us to pay more just so we can have this necessary tool on our sites.

Yes, that is correct. We upgraded for now to see how business goes, just to have that feature. That $40 a month is a lot just for one rather important feature.

I have the basic plan and I am also missing my navigation under Online store. It was there is morning, after I noticed my online app was un pinned. I pinned the app, but with navigation missing.

Hello Espíritu, have you solved the Problem with the Navigation ? I have the same Problem.

same, I have the basic plan and did NOT see the navigation menu. Wonder if that’s a system problem

I found the navigation tab is removed, but you can still manage your menu and navigation in [content-menu]. Not sure if that helps but it solved my issue. [Screenshot 2024-12-08 at 15.38.00.png]

Why can't I see the navigation bar in my new online store?

Shopify Apps

HollywoodCo March 22, 2025, 12:57pm 12

Very helpful, thanks for this. We had the exact same problem.

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Why can't I see the navigation bar in my new online store?

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