Why can't I send an invoice despite my email being verified?

I am constantly getting the error that I cannot send an invoice because my email is not verified but in my account it shows my email as verified with a green check mark.

Hi @StationNumbervi ,

Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved.

As you’re seeing that error, I’d encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account specific information through the Community. They will be able to determine why you’re receiving that error and ensure it gets resolved.

To connect with us, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other questions or concerns.