Hi all, I am trying to create a draft invoice (this would be my 10th one I’m creating) and I keep getting an error message that says “Draft order couldn’t be created”. It’s a new customer but I have her address and email - what is the issue?

Hey @jacandjames , Thank you for reaching out to the Community! I’m happy to provide some assistance with creating draft orders for the shop to get this resolved. I recommend checking out our Creating Draft Orders documentation for steps on how to successfully create orders on behalf of your custom…

Same issue here…I’ve done all the things recommended and still nothing. This is embarrassing for me and annoying for my customer.

Hi @Grace2020 , Thank you for reaching out to the Community! I can certainly understand the impact of this and would encourage you to Contact Support directly. As we’re not able to access specific information through the community, our advisor team would be able to take a closer look and ensure thi…

Invoice can’t be sent from XXXX@indianmXXXX.store. Verify this email address and try again.

I’m getting this same message. I tried on mobile and laptop with same error. I checked my account profile and it says my email is verified.

I am having the same issue now. I have sent several invoices in the past with no problem and now it says this on every browser and device

Exactly same issue. Shopify needs to resolve. It worked in the past and I have sent 100s of invoices. This is really impacting my business

I talked to customer support and they had me go to settings —> notifications (under store settings —> and make sure your email address is verified on that page. I had to resend verification to my email. Once this was completed I was able to send invoice like normal. Hope this helps!!

This worked out. open the admin on desktop and you will see resend verification button.

Why can't I send an invoice to my new customer?

Payments + Shipping & Fulfilment

CrossfireRanch September 27, 2023, 3:06am 10

Mine is still verified I checked several times. I even tried to put the email in again but it wouldn’t let me because it was already in use.

Topic		Replies	Views
Error Message Trying to Sent a Draft Order Customers Discounts And Orders order-management	8	152	February 28, 2024
Why aren't my draft order invoices being sent? Payments + Shipping & Fulfilment	26	363	March 5, 2024
invoices no longer sending Shopify Discussion troubleshooting	3	76	April 4, 2025
Draft order, emailed invoice, can't find the email Shopify Discussion troubleshooting	15	616	January 23, 2026
Why aren't my customers receiving their invoices? Payments + Shipping & Fulfilment	20	354	June 12, 2024

Why can't I send an invoice to my new customer?

Related topics