Why can't I ship to the US from CJ Dropshipping?

Shopify Discussion
1

Hello,

I DS from CJ.

I’ve set up ship from CJ , free in the US.

-I’ve tried to checkout, why it says : shipping not available ?

-Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.

-The address is already checked.

-I’ve tried afew products, all the same.

-Does it happen to anyone?

Thanks

Alex

2

Hi @Magicalex21

Did you setting Shipping settings in your Shopify store to accept US location? You can learn more from here

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates

3

Hi, @Magicalex21

Thanks for posting to the Forums!

It sounds like there was an error when creating your shipping rates. Unfortunately, it’s difficult to provide an accurate fix without seeing your rates. However, we can provide a few suggestions!

The most likely culprit is your ‘Shipping From’ location within your Shipping Rates. As you’re shipping via the CJ Dropshipping app, you need to ensure your rates are set up to ship from the location ‘CJ Dropshipping.’ You can check this by heading to Settings > Shipping & Delivery > General Profile > Shipping From.

If that doesn’t solve your issue, kindly provide a screenshot of your rates for us to review. Additionally, make sure to review our Shipping Guide to ensure you have set up your rates correctly.

4

I’m from Canada.

I sell mainly in the US.

-i Set free shipping to the US Of course from CJ Dropshipping..

I’ve created from General profile, it doesn’t let me do it

Magicalex21_0-1700089240709.png
Magicalex21_0-1700089240709.png1366×768 83.7 KB

Thanks

Alex

5

Sorry, I managed to insert general profile :

Magicalex21_0-1700089713350.png
Magicalex21_0-1700089713350.png1366×768 72.3 KB

I’ve tried to check out, I keep having error, why it doesn’t show free shipping ?

Thanks

Alex

6

Please save your changes and then try again

Screenshot_1.jpg
Screenshot_1.jpg1450×669 60.7 KB

7

it works for the US, however, I’ve tried to check out in CAnada, it doesn’t work, when my item is $20, minimum purchase is $49 and > to get free shipping, why there is error ? Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.

Magicalex21_1-1700090801073.png
Magicalex21_1-1700090801073.png1366×768 70.9 KB

Thanks

8

it works now.

PLease confirm my general profile the main setting for shipping ?

Thanks

9

Hi, @Magicalex21

That’s correct. Your ‘General Profile’ is considered the main profile for your Shipping Settings.