Why can't I sign into my ecommerce app on iPhone?

Topic summary

Issue: On iPhone, the Shopify app’s login page fails to load the CAPTCHA (anti‑bot check), showing an error suggesting an ad blocker is interfering. Disabling ad blocker didn’t help.

What was tried:

  • Reinstalling the Shopify app (no change).
  • Verifying login on other platforms: works on desktop (PC) and on a Samsung phone.
  • Confirmed iOS and app are fully updated.

Reported workarounds (mixed results):

  • In iOS Settings > Safari > Privacy & Security, turn off: “Prevent Cross‑Site Tracking,” “Block All Cookies,” “Fraudulent Website Warning,” and “Check for Apple Pay,” then reopen Safari; one user reports the app then logs in successfully.
  • Close the Shopify app, log in via Safari directly, then reopen the app; for one user, the error disappeared and login worked.

Conflicting feedback: At least two users report these steps did not resolve the issue.

Status: No definitive, universal fix. Evidence points to iOS/Safari privacy settings affecting CAPTCHA loading. Discussion remains open with unresolved cases.

Summarized with AI on January 7. AI used: gpt-5.

did not work for me…