my plan was due on November 25, 2023 it 358. Yearly I can’t afford to pay the whole 350. I’m trying to change it to monthly payments in my plan Won’t let me now my store is frozen! Cant call no one to help me this is crazy.
Hi @Zetta2 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with plan adjustments, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as I wouldn’t have access to any account details through the Community. They will be able to ensure that this adjustment is made, so you’re on a monthly subscription plan moving forward.
As direct phone calls aren’t currently available, you can begin a live chat with our support team by following the steps outlined below:
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Head over to our Help Center.
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In the virtual assistance chat box, please type I can’t log in.
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This will populate a few resources, where you can wait a few moments until you see the I still need help option.
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Click Account Support.
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Scroll down until you see the option to chat with an advisor.
Please let me know if you have any other questions or concerns.
Shopify simply doesn’t fix this problem. I have been trying for over a week to do the same thing and later today you will lose a customer because you won’t let me change to monthly. Anyone who is reading these community chats for answers just know you won’t actually get helped. You will get wait listed until they charge your card for the annual price.