Why can't I untick the package size option?

Technical Q&A
1

Hi there,

Not sure if this the right place to post this question.

I added a package size and ticked “Use this package to calculate rates at checkout”. Now I can’t seem to untick this option. How do I untick this box?

Thank you

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The tick box is grey.

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2

@4legs

I suspect this is because the checkout requires a package to be selected. If none of your other packages have this option ticked, then the system won’t allow you to remove the only package it uses to calculate rates. If you tick this option for another package, does this allow you to disable this option for your test package?

3

Hi @Trevor

Thanks for the reply. Previously I didn’t enable this option but now I can’t seem to get rid of it.

Yes, I can disable it if I tick the box in another package setting. Strange how you can’t disable it once you have enabled it!