I have been trying to upload my images for hours and every time it says image exceeded 20 Megapixels. The photos were taken on my iphone, converted to jpg, and put into photoshop. I want the end result to be a transparent background png. Could anyone tell me what im doing wrong or the exact pixels h…

Hi! I’m still getting the error on my store and I know my images are not exceeding the limit. Is this bug back?

Hi Karlie, I have been trying to upload a set of test products on our new store. However I keep getting the same error: Validation failed: The pixel limit is 20 megapixels. Resize your image and upload it again. All images are 2000 x 2000 px @ 72dpi and stored on our Azure server. I have tried l…

Hello, @BigBoxArt ! Karlie here! Can you tell me what the file size is for each of those images that you’re trying to upload? Looking forward to hearing back from you!

This media couldn’t be added: exceeds 20 megapixels The problem with images All images I have are in high quality I don’t know why my images are not accepted

Hello, I have exactly the same problem. When i try to change the banner it says : “The pixel limit is 20 megapixels. Resize your image and upload it again.” The file is 863K in size. Any help ? Thank you

Hey, @hjeensa , @BeastC and @Tristan10 ! Karlie here! I’d love to take a look at one of your files for you to see if I can find the issue. Could one of you upload your file to an external hosting site like Google Drive and link the file in this thread. Then I can take a look at the file for you so …

Hi Karlie, I solved this issue by batch-processing the photos in photoshop at much smaller scale. Thanks for following up though.

Hello, @sbiar ! Karlie here! The dropbox file you linked links me to a CSV file - are you having issues with your CSV uploading? If so, you’re going to want to reach out to our support team for assistance so they can look into the file for you to see if we can spot the issue. You can reach out to o…

Hello all, I’m experiencing the same issue uploading photos to my products with the below error. All files are between 400-550KB in size. “This media couldn’t be added: “IMG_1999.JPG” exceeds 20 megapixels” Can someone provide guidance?

Why can't I upload images exceeding 20 Megapixels on my product page?

Shopify Discussion

Tristan10 July 4, 2020, 1:22am 10

Some of my images are much smaller (3.7MB) and I still get this error. Is the bug fixed? It see it’s been around since January.

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Why can't I upload images exceeding 20 Megapixels on my product page?

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