Hi there
I can’t upload an image on Shopify in any section, I cleared cache and cookies as well as tried with a different browser, and still have the same problem. How could I fix it?
1 Like
Hi @bryanromano ,
This is Richard from PageFly team. Besides of clearing cache, you should:
- Make sure you do not have fire wall or pop up blockers enabled on the device
- Use Google Chrome Incognito mode or a different browser to check again
- Check your file format and image size. Images uploaded to Shopify can’t exceed either of the limits:
- 20 megapixels (Mp)
- 20 megabytes (Mb)
- Check your Internet connection when the images are uploading
I found 2 threads on our community that had the same problem as you and they solved it. You can take a look at them:
- https://community.shopify.com/c/technical-q-a/error-when-i-m-trying-to-upload-images/m-p/1175449
- https://community.shopify.com/c/technical-q-a/upload-images-over-wifi-problem/m-p/1693718
May it will help! Cheers