Why can't I upload my 1080p, 13 seconds long mp4 video?

Shopify Discussion

Topic summary

Users are encountering an error when uploading videos to Shopify that states “the video aspect ratio must be between 100:1 to 1:100” — a message typically associated with images rather than videos.

Common scenarios:

  • Attempting to upload MP4 videos (around 18.5 MB, 1080p, 13 seconds) through Content > Files
  • Error persists despite trying different aspect ratios and formats

Troubleshooting attempts:

  • Multiple users report resizing videos and converting formats without success
  • One user contacted Shopify support and was redirected to their theme developer (Troop Themes), who did not respond
  • Shopify support indicated this may be a theme-specific issue rather than a platform limitation

Potential solution:
One community member resolved a similar error by converting from M4V to MP4 format. They shared Shopify’s official video specifications: max 1 GB file size, up to UHD resolution, 10-minute maximum length, MOV/MP4/WEBM formats accepted, 100-4096 pixel dimensions, and 120 fps maximum frame rate.

Status: The issue remains unresolved for most participants, with questions about theme compatibility and lack of developer support ongoing.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
6

Hi PWOER

I am also facing the same problem while uploading the video. I am trying to upload a video under Content>Files. But getting the error that says, ‘the video aspect ratio must be between 100:1 to 1:100’. Did you find the solution to this issue.