Why can't I upload photos to my site and how to fix it?

Technical Q&A
1

I’m not able to upload photos to my site. How do I trouble shoot it?

2

Hi @Menchu73

Can you explain bit more as where you’re trying to upload the images?

3

Hi @Menchu73 ,

Sorry to hear you’re having trouble uploading photos to your website right now. As @Sheesh_b asked, where are you trying to upload the photos? Is it in the files section of your store admin?

If it’s somewhere else, can you let us know where and how exactly you’re trying to upload the photos!

I’m wondering if this could be a device related issue also. Have you tried on a different browser, incognito mode or a different device? If not, can you try that please and if it does work on another device, it’s more than likely a browswe cache issue. It would be worth clearing your browser cache to see if it works for you then.