I’m unable to upload any pictures, it’s not processing, just I can add and when trying to save it stays on 0% processing and it happens since yesterday
Hey, @Jazz1401 ! Welcome to Shopify Community!
Where in your store are you trying to upload the images? We’ve got a guide on this page for uploading images that I recommend going over to ensure the files are supported on our platform. There are specific image formats you can upload and there is a file size limit that you can check out in the guide.
If you find that your images are supported but they’re not uploading, I recommend going through local troubleshooting steps as the issue you’re encountering may be a local issue. Feel free to go through the following steps, then try to upload them after each step to see if any of these resolve the problem.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If the upload is still unsuccessful, it’s best we access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.