Why can't I upload pictures to my theme collection on Shopify?

Topic summary

  • Main issue: The user can’t get images to upload or appear in the theme’s collection area and asks what might be missing.

  • Latest update: A responder requested the theme name and the store URL to investigate further.

  • Status: Unresolved and awaiting the original poster to provide the requested details.

  • Notes: No error messages, steps tried, or specific theme/settings information were shared; no attachments or screenshots provided.

Summarized with AI on January 29. AI used: gpt-5.

I am unable to get pictures and things to upload into my theme collection area. I was wondering what I was missing for those to show up.

@Mostransky04

Please share name of theme you are using and store URL