Why can't I verify my email for my online store?

I Cannot verify my email address and it needs to be verified in 15 days when the email is sent to my email address there are no directions in the email so my store keeps expiring

There is a step by step instruction on how to verify email
https://help.shopify.com/en/manual/your-account/account-security/verify-account-email

If still cannot verify, reach out to support

Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.