Hey there, @dimak5504 . Thanks for joining in on the thread here!
You know, since Shopify Flow has become available to so many more merchants, I really should do some more digging into it, and using it in my own store. It’s such a powerful tool, and the more you use it, the more you learn about what it’s capable of doing.
I spent some time in my store digging through Triggers/Criterias and I think I may have found a really simple way for you to be notified of failed payments for orders. I’m going to attach a screenshot here of the Flow I was thinking of.
I started with ‘order created’, as this is going to check every new order that gets made in your shop.
From there, I set the Criteria to be 'Check if Fully Paid is Equal to True’. The reason why I selected this is because, most of the time, your orders are going to be paid in full at the point of creation. The only time it wouldn’t be is if it’s an order using installments, a draft order you’ve yet to invoice, or if the payment fails or needs to be manually captured. For many folks, the examples I provided here don’t happen often enough for this flow to be impacted, so most folks would only be notified when a payment doesn’t complete in full.
From there, I added a trigger of ‘Send Internal Email’. Using this trigger, you can assign a specific internal email address to be notified when this flow is triggered. You get to select the email address, and also build the message/subject line of the email into the flow.
If this Flow doesn’t quite do the trick for you, there are other ‘Criteria’ that can be assigned to orders based on payment - however there is nothing specific to if payment failed or not. This could be a really good suggestion for the Flow Team to build, so I’ll be sure to pass that off to them for feedback.
Do you mind me asking for a bit more information about your business? Do you find that you’re running into failed payments often? I’d love to chat with you a bit about things!