Why can't I view my online store draft?

Shopify Discussion
1

Hi there

Im trying to view my shop online

Im still drafting it and learning how to use all the various options still.

But I DID have it available online for a little (had the password page - with "Coming Soon) - now its not appearing at all and Im not sure what I mightve done to cause this

The Primary Domain and the Third Party both say connected in the Domains tab

Some help would be appricated - as well as how to configure the CNAME portion on my third party (I use Domains Direct)

Thanks

2

Hi @SoulShack

Thank you for reaching out to the community forums for help with your store’s domain URL.

Without the URL itself to check, I can’t confirm what the issue is but I’m happy to share some troubleshooting steps for you. If you are comfortable sharing the domain URL, please go ahead and do so. You can also reach out to our live support for real time troubleshooting if you prefer. I’ll include the steps for that in my reply.

When settings up your domain DNS settings there are two records you need to have.

  • The A [email removed] record that points to Shopify’s IP address 23.227.38.65
  • The www CNAME record shops.myshopify.com

While it is possible to have multiple CNAME records in your DNS settings there should only be the one A record. If you have multiple A records, please remove all the unnecessary ones and leave just the one that points to Shopify.

When you make a change to your DNS settings it can take up to 48 hours for the new settings to take effect. You may see it working sooner then that, but there is a chance that full propagation of the new DNS information is still not complete.

A great tool to use to confirm if your DNS information is updated yet is: https://dnschecker.org. You can enter your store URL and check the status of both the A record and the CNAME record.

If you still require help with this I would contact our live support team for additional troubleshooting. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.

Thank you!

-Shay