Oh,
i am sadwa,
I have a client who can’t login to shopify [https://coralcoasttrading.myshopify.com/] because the email used is inactive and used by someone else, I have contacted the person but unfortunately he didn’t reply to the message, can shopify help?
Hey, @sadewadee ! Welcome to Shopify Community!
We can assist your client with updating the email address on their account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to assist them through live chat, email, or callback. Please have them visit https://bit.ly/3cJkx8V to create a support request.
After visiting the link and logging in, they will be prompted to enter the topic of their concern so we can connect them to the right articles and support team. Simply have them type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. They will then see the option to create a support ticket on the next page.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
hii summer,
my client can’t login to shopify because someone else bought the domain for his email, while shopify sends an auth code to that email.
the link you posted requires my client to login which is not possible because there is no login access.
thank you
@sadewadee They can select the option to continue without logging in when they arrive at the support page. Please have them do so and they will be authenticated through an alternative method when they speak with our support team.