Why can't my clients check out due to shipping address issues?

Shopify Discussion
1

Hello, my clients are having problems checking out. its saying the order can’t be shipped to the address you entered.. please help. I think the shipping may have not been set up correctly.

2

Hi @cushion004 ,

This can be a bit tricky to solve as there are a lot of things that can create this issue. I’ll list some of the most common things that can cause this and you should hopefully be able to get it resolved quickly!

  1. Confirm that the Location where your Inventory is hosted has Shipping Rates. You can access the shipping profiles from Settings → Shipping & Delivery → click into each profile, and make sure you see compatible Shipping Rates for each Location that has Inventory you need to ship.

  2. Confirm that the Product is setup properly to inform what Shipping Rates should apply. Some common reasons include the “Physical product” or “Requires Shipping” setting isn’t enabled properly; If there is weight-based or Calculated Rates and the item doesn’t have a proper weight assigned; or If there’s only Free Shipping over $100 and no Rates below.

  3. Make sure that, whether or not you’ve enabled to Track Inventory for a Product or Variant, the Locations they’re hosted through recognize they carry this Product. You can cross-compare the Locations seen in the Shipping Profile with the Product / Variant views and the Inventory they have available.

If you are still not able to find the issue please don’t hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, select the appropriate topic and use the contact support button at the bottom of the search results to see all our live support options.

Additionally, I wanted to provide you with a resource that provides solutions to other common issues businesses encounter with shipping. We’ve written a blog all about the topic that you can find here. I definitely recommend, after taking time to review the previous info I’ve shared, to check out that blog!