My company received a message that the payout couldn’t be deposited b/c our bank is unable to process it. We contacted our bank, and they reported there has been no changes on their side and they believe the problem resides with Shopify’s bank. They will continue to investigate, but asked that you look into the matter as well. We have had our store with Shopify for a few years now.
My finance manager would like to speak to someone directly. Do you have a number she can call?
Please advise.
Thank you,
Shannon
Hi @Shannon43
Thank you for your question.
You could follow these steps below to get a live chat with the Shopify Support team directly:
Step 1: Go to this website, and this screen will show up.
Step 2: Click Chat with us and fill out all information is required as the picture below:
And that’s it! Send your questions to Shopify, and they will get back to you in no time.
I hope this answer would be helpful.
Hey, Shannon,
Given that you guys reached out to your bank and they stated that nothing was wrong on their end, were you able to click on “retry payout” on the admin? You can checkout this page for more information on this process.
You definitely have the right idea to reach out to our Live Support as well as they can provide more information on the back-end and see what is going on. You can reach them by visiting this link.
Let us know how this works out for you or if you need any further help.
