Some of my online customers are telling me they could not check out because my store indicated we do not ship to their location in Canada. However, we can ship to any location in Canada.
I have review my Shipping settings but cannot find what could be causing this restriction.
Thank you for your help.
Regards,
Glenn
I am from the US and am having this same issue? I have wondered if it is a setting issue, as I am just trying to set up my store? The error says the following : “This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.” However, the address is correct?
Make sure that the shipping zones you have set up in your store cover the geographic areas where your customers are located. If a customer enters an address that is not covered by your shipping zones, they will receive an error message.
Pm me with store URL if you still faces the issue
Thank you for your assistance. I checked the Shipping settings for our store and we are covered for all 13 provinces in the Canada. I do not know why some of our customers are their addresses rejected, we should be covered for the entire country.
PM me with store URL
PM?
Store URL: www.shopsalmingcanada.com<>