Hello, i have 1 problem. My customers are saying that they cant complete checkout. can you please help.
Thank you, Realwealthtime.
Hello, @Realwealthtime .
Can you describe the exact problem/issue that is preventing customers from checking out? Do you have a screen recording of the problem? I will need this to be able to troubleshoot the issue. Can you share a link to your store with me, please?
Looking forward to your reply, thanks!
https://realwealthtime.myshopify.com/> > this is my store. thank you for fast respond.
Thank you for the link. I am still awaiting a screen recording or screenshot of the specific error preventing checkout. Thank you!
Thanks so much for sharing this screenshot. In this case, I think we will need to login to your account for the next troubleshooting steps. In order to do this, you will need to reach out to our live support team.
Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. This may require escalation to an internal team which can take a few days to resolve, but the first step will be reaching out to a support agent by following these steps.
I trust this helps, thank you so much!