Hello my customers keep getting this error message when trying to place a order online.
“Some items in your cart can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”
I have been trying to get in touch with someone for over 2 weeks and paid my bill and it’s due again on the 30th I would please like credit for the following month and to help fix with the issue. I haven’t had problems the last year. My shop link is
1 Like
Hi, @JulissaPorras ! Can I ask how you have your shipping rates currently set up? Do you have flat rate shipping, or are you using rates from a courier? I’ve done a quick test of the checkout on my end, and it looks like the rates are popping up for me:
Could you check your Orders section and then go to Abandoned Checkout section? Here you can see the orders that did not complete checkout. If you could check those abandoned checkouts to see what the address is for the customers who are seeing this error, you can check your shipping rates to make sure there are rates for their locations.
If you weren’t sure, you can screenshot what you see and share that with me here so I can go through this with you. I’m sure we will get to the bottom of this for you!
Also, you mentioned you were trying to contact our support team over the last few weeks, were you able to chat with us? For the fastest support, I’d recommend the live chat service. If you weren’t sure how to navigate our help centre, I’ve made a quick video here to show you how.
Let me know how you get on with the addresses/shipping rates, if you can respond to me here I’m sure we can get to the bottom of this for you.
Hello! I have a flat rate shipping.
Thank you for the response! The error message your customer is seeing could be related to the formatting for their address. When a customer checks out through a merchant’s checkout we do not validate the address, the system only checks that the Postal or Zip Code match the formatting that would generally be correct for the selected State/Country.
If you have Google Autocomplete (Settings > Checkout > Order Processing) turned on for your checkout, your customers will get address suggestions, but these addresses are just estimations from Google. So this may likely be an error in the way your customer has set their address!
It is difficult for me to fully troubleshoot this from the Community Forum though, if you were to chat to our support team they could authenticate you and take a proper look at your admin and settings to make sure everything is set up correctly. Could you start a support chat by following this link? This way we can be sure the settings are correct so another customer does not see this issue.
Let me know what you think!