Why can't my customers ship to their entered address?

Hi ,

I have the following issue when my customers are at the shipping section, Would you be able to help please?

“This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”

Thank you

Lena-Lisa

Hi @lenalisa1993 ,

The same question was answered before.

Please read through as Shay covers most of the possible reasons for the error.

If you have found the answer helpful, please like my reply and mark the question as solved. Thank You.

Hey, @lenalisa1993

One of the things you can check that is a common cause for this error is your shipping locations. You will want to ensure that these are activated. This setting is found at the bottom of the shipping rates page. Otherwise, as mentioned by @Lucid_Polygon this post is had a comprehensive troubleshooting list of possible causes.

If you are still having issues after going through those possibilities, Please visit our help center to create a support request.

If there is anything else I can help you with, please let me know.