Why can't people see my products on Instagram shop?

Start a Business
1

Hello,

On my Instagram page I have my shopify set up and was able to get one product on my shop then the others says people can’t see or buy this product. Says I have chosen to hide this product from shops. I’m not sure how to have products seen on my Instagram shop?

1 Like
2

Here are some steps you can follow to make sure your products are visible on your Instagram Shop:

  1. Check your account: Make sure your Instagram account is set up as a business account and is linked to a Facebook Page that’s set up as a Shop.

  2. Check your product visibility: Go to your Shopify admin and make sure that the products you want to display on Instagram are marked as “Visible” in your product information.

  3. Check your collection: Make sure the products you want to display on Instagram are included in a collection that’s set up as a Shop section.

  4. Check your privacy settings: Make sure your Instagram account’s privacy settings are set to public, as private accounts cannot use Instagram Shopping.

  5. Check your product tagging: Make sure you have properly tagged your products in your posts. To do this, tap the “Tag Products” button in the photo upload screen and select the products you want to tag.

If you have completed all of these steps and are still unable to display your products on your Instagram Shop, you may want to reach out to Instagram or Shopify support for further assistance.

3

Hello @Jhustle ,

This is Gina from flareAI app.

This issue may be due to a setting in your Shopify store. To ensure that all your products are visible on your Instagram Shop, follow these steps:

  1. Log in to your Shopify admin.

  2. Go to the Products section of your store.

  3. Find the product that is not showing up on your Instagram shop and click on it to edit.

  4. Scroll down to the “Visibility” section of the product details page.

  5. Make sure the “Online store” toggle is turned on, and the “Instagram shopping” toggle is also turned on.

  6. Save your changes.

  7. Repeat this process for any other products that are not showing up on your Instagram shop.

If you still cannot see your products after following these steps, reach out to Shopify support for further assistance.

Gina