Why can't the logistics tracking code I inserted run normally?

Store Design
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Topic summary

A user is troubleshooting a non-functional logistics tracking feature on their Shopify store. After entering a tracking number (e.g., SF6045566284616) and clicking the “TRACK” button, nothing happens.

Technical Issue:

  • The provided code snippet shows only CSS/HTML markup for the tracking page layout
  • No JavaScript functionality is present to handle the tracking button action

Proposed Solution:

  • Another user suggests adding an onclick event handler to the tracking button
  • The response appears incomplete but indicates the button needs JavaScript functionality to process tracking requests

Status: The issue remains unresolved with only a partial solution suggested. The user needs to implement proper event handling code to make the tracking button functional.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Why doesn’t the logistics tracking code I inserted work properly? After entering the logistics order number, clicking “TRACK” has no response.

Logistics order number: SF6045566284616

Website: https://crartcase.com/pages/track-order

The code is as follows:

### Track Order 

Enter your tracking number below to view live updates on your product. Tracking may take a couple of business days to start updating. If you have any questions, comments, or concerns, please feel free to contact us via email at **support@crartcase.com**. For more information, please visit our shipping policy under our more tab. Thank you!

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2

You need to add onclick to

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