Why can't the Mega Menu (Parent) and Dropdown Menu of kalles theme be displayed correctly?

Topic summary

A user is experiencing display issues with the Mega Menu (Parent) and dropdown menu in the Kalles Shopify theme. The menus appear incorrectly on the live site but display properly within the theme customizer/editing state.

Problem Details:

  • Attached screenshots show the incorrect rendering on the live site versus the correct appearance in the editor
  • The issue affects menu navigation functionality

Current Status:

  • A community member has requested the store URL and password to investigate
  • Store URL provided: https://chosgohearingaid.com
  • Discussion remains open, awaiting troubleshooting assistance

The discrepancy between editor preview and live display suggests potential CSS conflicts or theme configuration issues that need diagnosis.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.

Hi @Aiden3408 ,
Please share the store URL and password if the store is password-protected.

https://chosgohearingaid.com