We have been using Shopify for a year and suddenly we received mail and we are unable to login since then.
Please help us to get our account active again.
Hey, @Mysnack ! Welcome to Shopify Community!
It looks like we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
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Hello Summer,
I have the same problem. Can You please help me with this?
Hey, @FMonibacci ! Please reach out to our support team as per the instructions above so we can access your account and find a solution. Thanks!
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