Why costumers do not see their countries but shows admins location only to them?

Payments + Shipping & Fulfilment
,

Topic summary

A merchant is experiencing an issue where customers cannot see their own countries at checkout—only the admin’s location appears.

Likely Cause:
The problem stems from incorrectly configured shipping profiles and rates in the Shopify store settings.

Recommended Solution:

  • Create a new shipping profile that includes the specific countries where products will be shipped
  • Set up appropriate shipping rates based on those countries
  • This configuration will allow customers to view and select their location during checkout

Next Steps:
The merchant is advised to contact Shopify Support through the Help Center or use the Virtual Assistant for personalized assistance with their account setup.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
2

Hi, @GIOEXPLORE .

Thanks for getting in touch.

If your customers are unable to see their location at checkout, it is likely that the correct shipping profiles and rates have not been set up. To address this issue, consider creating a new shipping profile that includes the specific countries you have in mind for shipping. Then based on the countries, you can input your rates. By setting this up, you can ensure that customers can view and select their location during the checkout process.

We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.