The exact same thing happened to me thus company is shady af!
Topic summary
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Issue: Unexpected charges (~$60) after canceling a Shopify plan/free trial, with confusion about deleting/closing the store.
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Status/updates: The original poster (OP) contacted support; one recent bill was refunded, a second earlier charge is still pending review. OP believes the plan was canceled months ago (after the free trial they were prompted to choose a new plan), so subsequent billing is unexpected.
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Shopify response: A staff member suggests the store may not have been fully closed, which would allow billing to continue. They advise sticking with the existing support ticket/email for the fastest resolution due to account sensitivity, and offer to create a ticket if none exists.
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Other reports: Two users report similar post-cancellation charges; one says multiple months were charged and refunds were denied despite bank proofs, another expresses strong distrust of the company.
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Open items/next steps: Await the specialist team’s decision on the remaining refund and confirm that the store is fully closed to stop billing. Unanswered question: whether canceling a free trial can leave a store partially active, triggering ongoing charges. The discussion remains unresolved.