About a month after we started our Google Ads campaign, we received notification that our account had been suspended “for violating our Circumventing Systems policy”
We have no idea what may have caused this and certainly aren’t intending to circumvent anything. We filed an appeal and gave all the information that we could think to provide but have only received a denial that states that we are still in violation with no other information provided. We have NO idea what may be triggering this issue or what we need to correct and can’t get any more info from Google to point us in the right direction.
I’ve searched the boards here and it looks like most other posts of this nature are either unanswered or just point to using a third party provider like AdScale instead. At this moment, AdScale is outside of our budget and we would ideally want to fix whatever is causing this issue with Google Ads directly.
Does anyone have any insight for what in our Shopify store could be causing this issue?
Some extra details from that email message from Google are below:
As stated in our Advertising Policies, Google Ads prohibits Circumventing Systems. This includes, but is not limited to:
Engaging in practices that circumvent or interfere with Google’s advertising systems and processes, or attempts to do so.
Examples (non-exhaustive):> > - Cloaking (showing different content to certain users, including Google, than to other users) that aims at or results in interference with Google’s review systems, or hides or attempts to hide non-compliance with Google Ads policies, such as:> - Redirection to non-compliant content> - Using dynamic DNS to switch page or ad content> - Manipulating site content or restricting access to so many of your landing pages that it makes it difficult to meaningfully review your ad, site, or account> > Note: Cloaking does not include providing content personalization that adds genuine value for certain users, such as different language versions of the same content or different versions of the same content depending on the user’s internet service provider, as long as the offering is still substantially the same, the variation in content is still compliant with Google Ads policies, and Google is able to review a version of the content> - Repeated policy violations across any of your accounts, including creating new domains or accounts to post ads that are similar to ads that have been disapproved (for this or any other Google Ads policy)> - Bypassing enforcement mechanisms and detection by creating variations of ads, domains or content that have been disapproved (for this or any Google Ads policy) or using techniques in text, images, or videos to obfuscate sexually explicit content> - After a previous suspension decision, attempting to use the Google Ads system again by creating new accounts in order to re enter the system> - Abusing Google Ads product features in order to show policy non-compliant content to users and/or gain additional traffic> - Submitting false information as part of our verification programs