Hey @Shopteeks ,
Welcome to the Shopify Community!
Once you downloaded the TikTok app on Shopify, did you see a banner explaining the credit program and what type of ad credit your account is eligible to receive? I ask this because the program is only open to a limited number of invited Shopify merchants. You can read more about eligibility below:
All eligible Shopify merchants will receive the ad credit after meeting the spend threshold within 14 days of TikTok Ads Manager registration.
If you would like to learn more about how TikTok can help your business, we have a fantastic thread with tips and tricks that you can use to enhance your sales through TikTok marketing techniques:
If you have any questions please feel free to thread those below!