I couldn’t do Shopify any more and I decided to try and shutdown my store. And I was super surprised when I noticed I had a 80$ bill. I’m a 18 year old kid who didn’t get but one sale and I know for a fact I canceled all my subscriptions. Please help me I simply just can’t afford this.
Hi @AceGarza
I definitely understand how important it is to get this bill resolved. Our community support team doesn’t have access to merchant accounts so we won’t be able to review this bill or assist in working out a solution with you. I recommend contacting our authenticated support through our Help Center for the best next steps.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.
It’s important to note that that Shopify generally does not provide refunds for services provided. Our team is happy to review requests on a case by case basis though. We also are only able to validate refunds for your Shopify subscription. If you have any charges on your billing statement from apps or other services, you will need to resolve those charges with the app or service directly. If you aren’t sure, our authenticated support can help you with that.