I did not see the email with the domain verification link yesterday when I purchased it, and clicking on it says the link has expired and I should have received another one, but I haven’t.
Would be grateful for some help!
Thanks ![]()
I did not see the email with the domain verification link yesterday when I purchased it, and clicking on it says the link has expired and I should have received another one, but I haven’t.
Would be grateful for some help!
Thanks ![]()
Hey @Renee_ontheweb .
Thanks for reaching out.
Just to gather some additonal context, did you happen to purchase this domain directly from the Shopify platform? Or, is this a third-party domain that you are connecting to your online store? As this information will allow us to assist you better in this situation.
I would suggest checking your spam or junk folder just in case if the second domain verification email may have landed there.
Looking forward to your response.
Hi Ollie
Thanks for getting back so promptly ![]()
This domain was purchased directly within Shopify, and I can’t see a second
mail in the spam/junk folder.
Best
Renee
Hey @Renee_ontheweb .
Thanks for the quick response.
Since the domain was purchased directly from the Shopify platform, we can take a further look into the domain and advise further. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
In this case, you can get in touch with our live support and speak with a Support Advisor about the domain by navigating to our Help Center.
Let me know if you have any questions.