nothing happens i pushed for more than 2 weeks and they say its final, not once they thought about checking it to see that it has been a mistake, now its just to be lucky to receive maybe something after 120 days..
Topic summary
Multiple merchants report abrupt Shopify account terminations without clear reasons, seeking clarity and fund/domain release. Some were terminated while still building their stores; others after a few sales.
Shopify’s guidance: A staff member advises contacting live Support Advisors via chat/callback for authentication and escalation to the Risk team. Expect a Risk team email within 48–72 hours. Risk/security policies may limit disclosure of specific reasons.
Common notices received: Emails cite violation of Section 7 of the Acceptable Use Policy (AUP: rules on prohibited/regulated activities) and termination under Section 14.3 of the Terms of Service (TOS: Shopify’s contract terms).
Reported impacts:
- Funds on hold (examples: €150; over 9,000 in unspecified currency). Some mention holds of 3 months or potentially up to 120 days.
- Domains and payouts placed on hold.
- Refund issues: one user was told to contact their bank for a prepaid yearly plan refund.
Current status: Mixed. Some cases are escalated and awaiting replies (up to 72 hours). Others report a final decision with no further detail provided. Key open questions remain on the specific violation reasons, timelines for fund/domain release, and subscription refunds.
Action items: Contact live support for escalation; monitor Risk team responses; review AUP Section 7 and TOS 14.3.
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