Why did my new security business's Shopify store get suspended?

Shopify Discussion

Topic summary

New Shopify stores are being suspended shortly after setup, triggering an “account review” that asks for extensive verification (proof of address, business registration, inventory invoices, and social media/traffic details).

  • The store owner provided LLC documents, passport, bank statements, etc., but received no acknowledgment or update after nearly two weeks. They confirmed three open tickets and no emails sent, and have begun moving to another platform.

  • Others report the same pattern: store closure, identical document requests, 2+ weeks without responses despite multiple tickets; one even shared a live warehouse video without feedback.

  • Suggested actions from peers: check spam, keep contacting support, try a different contact email. No confirmed resolutions reported.

  • Disagreement exists: some view the document/bank info requests as excessive and potentially scammy; others explain such checks are standard for payment providers (e.g., Shopify Payments via Stripe) to verify identity and banking details, though support responsiveness is inadequate.

  • A user tested avoiding Shopify Payments by using third‑party processors; a new shop was still closed without configuring Shopify Payments.

  • Official response is limited to advising replies to the original email and waiting.

  • Status: unresolved and ongoing; root cause and timelines remain unclear.

Summarized with AI on December 18. AI used: gpt-5.
17

I got the same email and there is no way I am providing such personal information to them. I have several Shopify stores, live in the U.S., and decided to open a new store. I have never been asked for such personal information from a company before. This reeks of a scam and Shopify needs to be investigated for requiring such personal information from people. I am reporting them because you are paying for a service. They do not need such personal information and who knows what they will do with that information. This seems scammy to me and I will be taking my business elsewhere. Do not provide them with your bank information. That is absurd that they are even asking for it. Please be safe and be careful with the information you provide to them. This is so wrong on so many levels.