Why did my newly created store go inactive immediately after payment?

Shopify Discussion
1

I just created my shopify store with a domain and as soon as i picked a plan and payed my store went inactive and still is inactive am still trying to figure out why this is happening any help ?

2

Hey, @MotionMassage

Eunice here from Shopify. Thanks for posting, and welcome to the Community!

We’ll need to access your account in order to investigate why your store has turned inactive. While we’re not able to provide account-specific support in the Community at this time, we’d be more than happy to assist via chat, callback, or email. Please follow this link to contact Shopify Support.

When you get back into your store I recommend checking out this course by Shopify Learn to help you get started. With this course, you’ll learn how to design your store, launch your store, and grow your business with Shopify.

Hope this helps. All the best and fingers crossed you’ll be back online soon :crossed_fingers:

3

Hello @MotionMassage ,

This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5+ million in sales from Google Search.

If my suggestions helps you, please Like and Accept solution to let me know

I would like to give you some suggestions regarding your question here.

Was the store selling any illegal goods?

You need someone to take a look into the issue in detail.

I would advise you to get help from the Shopify support team and they’ll assist with the issue.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Good luck and have a nice day!

Gina
flareAI

4

I have contacted Shopify support many times and the problem never gets resolved they keep telling me go to support and support does nothing besides tell me I will get a response from there email team .

5

I have contacted Shopify support many times and the problem never gets resolved they keep telling me go to support and support does nothing besides tell me I will get a response from there email team .

6

Hey, @MotionMassage

I understand your frustration. I can assure you that someone from Shopify will be in touch if that is what you’ve been informed of. Sometimes, escalations can take a few days or so. Hopefully, you won’t be waiting much longer :crossed_fingers:

Thank you for your patience with this one.