I received an email of account closure. I made my store on my ltd company details. I also created refund policy, privacy Policy, shipping policy, terms and condition. I added only 10 products in start and buy £1 pakage. But my store blocked.
After reviewing your information and website smakcart.myshopify.com, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.
So the question is that why its happened I don’t know what i did wrong. Support team and account team also not telling me that what i did wrong. Can i work on new store or will they again close it. What i do now i spent lot of money to buy uk address, uk bank account, uk ltd company, uk postal service, uk mobile number and so on. So the question is that what i do know. Should i try a new store. I’m very very upset and my situation is now suicidal due to this situation
Sorry to hear you’re having such a hard time dealing with the status of your store.
It sounds as though our team has already been in touch with you via email about this, that’s great!
If you have any queries about this you can address them to our escalated team by way of a reply to that email.
They may not be able to share info on why your store is not available due to the secure nature of these processes but that is definitely the right place to address any queries you have.
I’d refer you again to address any queries you have to your existing contact with our escalated team, as we wouldn’t be able to provide more info from here.
I’m having the same problem Even I just created my account on Friday and I received the mail for violation of section 7 what can I do opening my account again,
how did you have fix this problem