store**
Topic summary
Multiple merchants report sudden account closures shortly after creating Shopify stores, with emails citing violation of Section 7 of the Acceptable Use Policy (AUP) and termination under Section 14.3 of the Terms of Service.
Original poster set up a UK Ltd company store with standard policies, added ~10 products, and used a £1 plan; the store was blocked within two days without any sales. They ask why it happened, whether a new store would be closed again, and express severe distress.
Shopify support directs affected users to continue via their existing escalation email thread. They note specifics may not be shared due to security processes and provide crisis hotline resources for mental health support.
Other users confirm similar experiences; one was told their shop is a “security risk” without further explanation. Several ask if anyone regained access and whether payment providers (e.g., Shopify Payments) might be relevant.
Suggested actions: reply to Shopify’s escalation email and use live chat support for guidance.
Status: unresolved. Key unanswered questions include what triggers Section 7 flags and whether opening a new store would avoid closure.