Hello,
I have an urgent problem about my store being closed. I have a few days ago finnished setting up my store on your platform - everything went very smoothly and quickly. Today I decided to set up my facebook business account as you as a shopify advised to have mor sale channels. During it I got notified that my account has been closed for AUP violation. I understand that you must supervise compliance with your regulations, but I was ONLY setting up facebook integration and activating products on facebook. That’s why I hope we can solve this problem very quickly. I am losing a lot of clients and money due to this misinterpretation. I have also created ticket, but noone is responding…
Topic summary
Store was closed for an AUP (Acceptable Use Policy) violation immediately after connecting a Facebook Business account and activating products for the Facebook sales channel. The owner says setup had otherwise gone smoothly and believes an automated system misinterpreted their actions.
Actions taken: opened a support ticket (30983579), shared the store URL (gotem-store-mikolaj-maszner.myshopify.com), and provided an additional identifier (70d19980-9752-4fdd-845c-6cc4fc0a4bd1). They request a quick resolution and prefer to avoid legal escalation.
Context: they followed platform guidance to add more sales channels and assert they did not violate policies beyond enabling Facebook integration.
Latest update: another participant reports the same AUP closure and no responses from support, asking how the issue was resolved.
Status: unresolved. No official clarification on the specific AUP trigger or reinstatement steps in the thread. Key outstanding questions: what exact policy was flagged and how to expedite review/restoration.
https://gotem-store-mikolaj-maszner.myshopify.com/ this is my company and
30983579 this is the ticket numer I have created
70d19980-9752-4fdd-845c-6cc4fc0a4bd1 PLEASE help me solve this problem. This must be a mistake of a bot which wrongly interpreted action. Let’s not solve it by the law path.
1 Like
How did you end up getting them to fix it? I am getting the same issue and I cannot get a response at all