I finished setting up my store & started selling yesterday. the store was running smoothly, i fulfilled a few orders and went to bed. i woke up this morning trying to access the site, & boom the first thing i see is stire is currently unavailable. first thing i did was run to my email, of course no email was sent to me. i reached out to shopify live chat, they had no idea what is going on as well & promised to escalate my situation to the upper team. No requests for documentation was asked of me, no chargebacks, no disputes , nothing. i have no idea as to what occurred for this to take place but I am receiving non stop calls & texts from customers looking to check out. We sell clothing and clothing accessories on our store only , just wanted to throw that in there.
my store is mrnohesi.com
ticket ID: 3c25b3de-e9f5-499e-97b9-e4e0be563b4f.
i need some immediate assistance
Hello,
Sorry for your loss ..
May I have your store name followed by ‘myshopify.com’ .. The one where you used your admin.
I am not sure what the issue is but wanna take look once. I might find something to help you with.
Thank you
1 Like
Is this store created by you? I mean if it is then you can check the availability in your partner dashboard ..
I have tried creating same named store which shows name is unavailable.
the store was created by me, i can’t reach my admin page tho , and my site is still saying inactive. i have no idea what’s going on right now
Hi there, @nohesi2023 .
Thanks for reaching out and sharing your question with the Shopify Community.
I can definitely understand your frustration and would like to do my best to share what next steps are available to you. I understand the importance of having this looked into and resolved.
You mentioned that you’ve contacted our support team and they advised you that your ticket has been escalated to the appropriate team. We have specialized internal teams that look into each request/ticket and communicate via email if further information/documentation is required.
If you’re looking for clarification regarding your store, I encourage you to reply directly to your existing support ticket. The reason is, through our community forum, we are unable to authenticate accounts or access account-specific information. Our internal teams will be best suited as they have access to your account information.
In the meantime, please keep an eye on your inbox, spam and junk folder for correspondence from our team.
If you have any non-account-specific questions that you’d like our team to assist with, feel free to share them here.
