Hi, as I’m new to Shopify. I created a store. I had my door open for a few days and I have slowly started marketing. I had some sales come in which I fulfilled, and the next thing I know Shopify closed my store. They sent me an email requesting additional information as proof of address, Business r…

Hi @Gambit103 , Thank you for reaching out. It is not possible for me to confirm why the store was closed as I cannot access any of your store’s details here, however if you have been asked to provide documentation and you have done so then you have done all you can at this point. Our team will rev…

Hi, How long does that usually take? As it’s been 5 days already and iv not heard anything back.

Hi @Gambit103 , It can take more days as wait times do fluctuate based on our team’s current workload. If you have not heard back within a couple of weeks, feel free to contact our support team to ask them for a status check on the ticket. However, once your ticket has been reviewed you will receiv…

Hi @Gambit103 this same thing happened to me. How long did it take for them to get back to you? And did you get your website back up? I am going on day 3 of no website and no business now….

Hi, How long did it take for your store to reopen? We are about three weeks in with the same issue and have not heard back from Shopify.

It took about 10 days. And they never let me know the reason it closed but I was just happy to get it back!

Hi, it’s a week for me now and my Payment Gateway said that they will cancel my merchant account with them as they see that my store is inactive. It’s very stressful. It’s you store now open?

Did you got any updates, my store also closed suddenly and it is been 7 days now with no updates

Hi, Well there is nothing the ground team can do but attend to your query. it took about 2 months for me to get my store back. I literally received an email 3 days ago saying that i got my store back.

Thank you and i am glad for you. i am think to close the shopify and move to different platform. will do that this week if i didnt receive any respond from them

Why did my online store suddenly close and how can I reopen it?

Shopify Discussion

zack001 March 17, 2025, 9:29am 15

hey Feroza , how long they took to get your store back ? , i am in 10 days , with no response , even i sent all documents ?

1 Like

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Why did my online store suddenly close and how can I reopen it?

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