Hi,
How long did it take for your store to reopen? We are about three weeks in with the same issue and have not heard back from Shopify.
Topic summary
A Shopify store owner’s account was unexpectedly closed after making initial sales. Shopify requested verification documents (proof of address, business registration) but hasn’t responded after submission.
Common Pattern Reported:
- Multiple users experiencing identical sudden closures
- Shopify requests documentation but provides minimal communication afterward
- Support team can only “escalate to security team” with no concrete timelines
Resolution Timeframes (from affected users):
- Fastest: ~10 days
- Average: 6-8 weeks
- Longest reported: 2+ months
- One user waiting since February 18th with no resolution
Key Concerns:
- No explanation provided for closures, even after reinstatement
- Business disruption causing issues with payment processors threatening account cancellation
- Daily support contact yields repetitive responses without progress updates
- Some users considering legal action or migrating to alternative platforms
Current Status: Discussion remains open with no clear solution. Official Shopify response suggests waiting for email updates, but user experiences indicate highly variable and often lengthy resolution times.
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