I tried emailing the support email you suggested and received an automated
response immediately that says they no longer accept incoming emails. No
ticket was created. I’m at a loss as to how to get my site back up and
running! Payment for the subscription was already processed that’s not the
issue. But I can’t see any more info about my domain.
Topic summary
Store became inaccessible after apparent domain renewal issue. Site stopped loading for customers, and the merchant is now prompted to start a free trial instead of accessing the existing shop and its history.
Context and timeline:
- Subscription for the store was renewed and payment processed.
- Merchant received an email stating the domain would auto-renew, then another email saying the domain needed renewal, causing confusion.
- The merchant did not manually renew the domain and now cannot view domain details in the admin.
Support obstacles:
- Live chat requires account access, which the merchant can’t obtain.
- Email to support returned an automated notice that incoming emails aren’t accepted; no ticket created.
Domain details central to diagnosis:
- Provided URL: www.florelbotanical.com (earlier typo “Florel-bot anical.com”). The domain currently does not load.
Key concepts:
- Domain = website address; auto-renew = automatic extension of the registration term.
Status and needs:
- No resolution yet. Clarification on whether the domain auto-renewed and steps to regain admin access/renew the domain remain open.