my store went offline for no reason!
there are several stores that copy me and apply DMCA in our store and we still keep the product offline
this time it was different and they didn’t tell me anything and deactivated my store
I wanted shopify to give me a position on the problem you had for me to fix or if I need to prove that the products were created by us
very intriguing that you spend money to produce your products and people copy and report and come out victorious!
Hi there @entregabrasil !
Sorry to hear that you’re frustrated with your store’s status here and what has been going on.
Would you have gotten an email pertaining to this most recent occasion from one of our escalated teams internally?
I’d recommend checking in your ‘spam’ or ‘others’ folders, as email providers can sometimes filter messages like these away.
We wouldn’t be able to comment on any account or legal matters here via the Community, but if you have been contacted by the relevant team via email, that’s where you’ll be able to get support and more information.
Let me know if you’re able to find a contact like this in your account email so we can see how to proceed here.
All the best!
Regards,
Don