How did you get ahold of any type of support?
Topic summary
Stores abruptly disappeared after changing domains or entering credit card details, with login pages stating no store exists. Several users were mid-setup or on trial and lost customizations.
Support responses were escalated to a “72-hour” queue, but many reported longer waits, locked payouts, and difficulty reaching help. Some considered or moved to other platforms.
One update from support attributed the issue to bank card authentication and requested extensive verification (business registration, ID, receipts, inventory details). The poster suspected inconsistencies between store owner name, cardholder name, and operating country. They rebuilt a new store but advised patience and submitting all documents.
Similar outages occurred after changing credit cards or during payment gateway setup (payment gateway = system that processes customer payments).
Most recent tip: a user says the bug appears fixed and suggests going to Add Sales Channel → Shopify Online Store in the admin; the prior website may still be in the customization area (Sales Channel = Shopify’s module for selling via online store or other channels).
Outcome: mixed. No official resolution posted; some recoveries via admin navigation, others still waiting on verification or leaving the platform. Discussion remains open.