Hello Everyone, I opened a Shopify store some days ago and I have been trying to set it up on trial. I had about 8 days more. I wanted to change my domain name today, i entered my card details to make the domain name purchase. After which I selected next and my browser restarted. I tried to log …

Oh no, did you ever get your store back? The exact same thing happened to me today.

Did you remember the name incorrectly, log in to the store format: your store name.myshopify.com Enter the email and password when it is correct

I tried everything. I have contacted support but they say they had to escalate it higher and that it might take up to 72 hours until I get a response.

The same thing happened to me, I lost all of the work I paid someone to do. They are tell me up to 72 hours & it has now exceeded 72 hours.

I still haven’t heard from anyone so I am moving to a different platform. That’s not a good start.

I’ve been in the “72 hour escalation” for three weeks now. My payouts are locked, and I cannot get any support from anyone. This is the most awful customer support I’ve ever experienced in my life. I would advise you all to look into alternatives. It honestly seems like they’re going out of business…

Same thing happened to me twice today! How can I solve this issue? did anyone hear managed to solve this issue?

How did you get ahold of any type of support?

My store has been down for 3 days and my store doesn’t show up when I click the 24/7 help so I can’t get helped.

Why did my online store vanish after changing the domain name?

Shopify Discussion

Hariss November 24, 2020, 6:54pm 9

The same thing has also happened to me for both of my account the last thing I did was change my credit card in it and both of the almost finished stores are now unavailable

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Why did my online store vanish after changing the domain name?

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