Why did my product description disappear from product pages?

Technical Q&A
1

For no apparent reason (no change in code or new app install), the product description on my product pages disappeared. It was working fine for weeks

Any suggestions?
https://www.sow.bio/collections/oil/products/chia-oil

The product description is visible in Shopify

and If I go to the page and use inspect I can see the content in the div

class="clearfix product_form …

below that is the div class=“description bottom” but with no content, I am not sure if that is normal…

I have tried in Shopify > themes > customize to move the description to the top to see if anything changes, but no results

also, I have checked the product-template.liquid …

{% if section.settings.product_description_position == “top” %}
{% if product.description != blank %}

{% if product.description contains '' %}{{ product.description | split: '' | first }}{% else %}{% include 'product-description-tabs' %}{% endif %}
{% endif %} {% endif %}

{% unless collection_handles contains ‘coming-soon’ %}
{% include ‘product-form’ with ‘product’ %}
{% endunless %}

{% if section.settings.product_description_position == “bottom” %}
{% if product.description != blank %}

{% if product.description contains '' %}{{ product.description | split: '' | first }}{% else %}{% include 'product-description-tabs' %}{% endif %}
{% endif %} {% endif %}
2

Here it is:

{% if product.description contains '' %}
  {{ product.description | split: '' | first  }}
{% else %}
  {% include 'product-description-tabs' %}
{% endif %}

So, what’s in product-description-tabs Snippet?

1 Like
3

Thanks for your reply, there are 2 snippets from the easytabs app

product-description-tabs-bottom.liquid


{% if product-description-tabs-bottom %}{% assign desc = product-description-tabs-bottom %}{% else %}{% assign desc = product.description %}{% endif %}
{% capture td %}{% include "product-description-tabs" with desc %}{% endcapture %}
{% assign td_pure_text = td | split: '

**product-description-tabs-top.liquid**

```markup

{% if product-description-tabs-top %}{% assign desc = product-description-tabs-top %}{% else %}{% assign desc = product.description %}{% endif %}
{% capture td %}{% include "product-description-tabs" with desc %}{% endcapture %}
{% assign td_pure_text = td | split: '
4

Hi again,

I was not using easytabs so I just deleted the if…else and it worked, no idea why all of a sudden it stopped working, but thanks for helping out!

{% if section.settings.product_description_position == "top" %}
            {% if product.description != blank %}
             
               {{ product.description | split: '' | first }}
             

           {% endif %}
          {% endif %}

          {% unless collection_handles contains 'coming-soon' %}
            {% include 'product-form' with 'product' %}
          {% endunless %}

          {% if section.settings.product_description_position == "bottom" %}
            {% if product.description != blank %}
             
              {{ product.description | split: '' | first }}
             

            {% endif %}
          {% endif %}