I just opened the shop a month ago. I am doing the $1 per month for the first 3 months. I am doing basic so then it says it will go to $5. So why then did Shopify just take out 368 from my account? I’m furious and overdrawn now ??
Hi, @Poppopspetshop . I’m happy to share some information to help you with this. I know what it’s like to have an unexpected bill.
We won’t be able to see your account information over the Shopify Community so I won’t be able to say for certain what happened with your billing. That being said, it sounds like you may have selected the Basic plan on the annual billing cycle. The cost of this differs depending on your region, but it is typically around the amount you paid.
You can double check what this charge is for by reviewing your billing history. You can find a breakdown of your billing by following these steps. You can also follow these steps to download a detailed PDF version of your bill. If you review your billing and you’re still unsure what a charge is for, this guide on the possible charges you may encounter can help further.
For more help with this I’d also recommend you reach out to our live support team here. They will be able to review your billing with you in more detail, and look into what we can do going forward. You can follow these steps to request support:
- Start on this page.
- Log in to your account.
- Select a topic most related to your question or problem.
- Continue to the support options listed under the suggested guides.
Please let me know if you have any questions!