Hi Shopfiy
My question is about the free trail thats suppose be for 2-3 months. My store has only be running for 2 months now, my first month I paid $1 but in my second month I had to pay about $50, how come?
It’s possible that the $1 payment you made in your first month was a promotional offer, and the $50 payment you made in your second month was the regular monthly fee for your Shopify plan.
Shopify offers a free trial for 14 days, not for 2-3 months. After the free trial, you need to select a paid plan to continue using the platform.
Each Shopify plan has a different monthly fee, and the price can vary based on the features and services included in the plan. Additionally, you may have incurred additional charges, such as transaction fees or app fees, which can add up and increase your monthly bill.
I recommend checking your billing statement to see if there are any additional charges that might explain the increase in your monthly bill. You can also contact Shopify support to get more information about your billing and plan details.
Hi there, @Tirsten .
Just for your information, we do not have any free trial period that lasts for 2-3 months. Our free trial periods range from three days to fourteen days, depending on which plan you signed up under.
For example, we did recently have a special offer where there was a free trial period of three days, followed by the first three months being charged at $1 per month. This could be what you were being charged, and after this period you are then being charged the full subscription fee. However, to know for sure, we would need to have a look over your account. In order to access your account, you will have to reach out to live support. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!